Payment Policy

This policy applies to purchases from Velmara at www.tryvelmara.com, operated by LLC Velmara Family.

Prices and currency

Prices on this store are displayed in US dollars (USD). Check your order summary and total before completing your purchase.

Accepted payment methods

The payment methods available for your order are displayed at checkout. Availability may depend on your location, device and payment provider.

When payment is due

Payment is due when you place your order. Orders are processed after payment is successfully confirmed. If a payment is declined, check your billing details or contact your payment provider before trying again.

Shipping and order totals

Standard shipping is free. The total payable is displayed at checkout before you submit your order. See our Shipping Policy for delivery information.

Optional shipping protection

Shipping Protection is optional and costs $3.99 USD per order. It is added only when selected. You can remove it before checkout. See the coverage details for its terms. Your existing consumer rights are unaffected.

Refunds

Approved refunds are issued to the original payment method according to our Return and Refund Policy. Your bank or payment provider may need additional time to display the credit.

Questions about a payment

Email support@tryvelmara.com with your order number and a description of the issue. Please do not send full payment card details or security codes by email.

Business information

LLC Velmara Family
8301 State Line Road, Ste 220
Kansas City, MO 64114
United States